Facilities Managment Services Guide
- Types of Work Requests
- Key Personnel for Work Requests
- Next Steps
- Financial Responsibility
- Services FM Does Not Provide
1. Types of Work Requests
There are 3 types of work requests: Maintenance Requests (Facilities Management responsibility), Departmental Work Requests (require departmental account number), and Special Events Requests (departmental event support). FM services can be requested either online (see the 3 request types below), via phone (412) 624-9512 or via paper forms.
Each type of request is routed and processed differently, so please choose carefully to avoid an unnecessary delay.
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Emergency services
Custodial services
Building maintenance
Elevator problems
Heating and cooling
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Special events requests
Cost estimates
Design services
Renovations / new construction
Project scheduling and progress information
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Setups
Furniture rental
Event cleaning
Temporary Signage and banners
Temporary utility hookups
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2. Key Personnel for Work Requests
Our primary contact - Department Coordinator
Each school or department is encouraged to assign a department coordinator to act as the primary liaison with FM. The coordinator processes departmental work requests, initiates requests for routine maintenance and coordinates activities such as planned utility outages. Only Departmental Coordinators have access to request on-line services. New Departmental Coordinators should email Karissa Fonzi to register your username.
Your primary contact - Facility Manager
FM assigns a Facility Manager to each building as the primary customer service representative. The Facility Managers' tasks include:
- Assisting building occupants in requesting FM services
- Coordinating and monitoring the efficient delivery and quality of FM services
- Expediting project activity
- Ensuring customer satisfaction
Facility Manager assignments can be found here by Academic/Office/Research or Housing/Dining/Retail buildings.
3. Next Steps
Following your request, you will recieve a tracking number and the process will begin on creating your job or maintenance request number from FM's Work Control Center (WCC). The WCC is the communications hub providing information support services regarding the status of your work request. It receives and processes emergency, maintenance, departmental and special events work requests.
4. Financial Responsibility for FM Services
Billings and Inquiries
When the customer authorizes payment for services, the costs are billed to the department's University account number based on actual expenditures to the project, including any design or administrative costs, labor, materials, direct overhead, supervision, fringe benefits, contractor payments, etc.
Facilities Management bills your FAIS accounts semi-monthly. The charges posted will consist of the aggregate job-related costs for a given time period. Any questions regarding charges should be addressed with your Facility Manager or Project Manager assigned to the project.
5. Services FM Does Not Provide
FM is not responsible for scheduling or coordinating the following:
- Parking and Transportation - For assistance contact - (412) 624-3098
- Telephones (Pitt Information and Technology) - For assistance contact - (412) 624-4357
- Data (Pitt Information and Technology) - For assistance contact - (412) 624-7431
- Audio and Visual equipment and services (University Center for Teaching and Learning) – For assistance contact (412) 648-7240
Questions? Email the Work Control Center or call (412) 624-9512.